Troubleshooting

Ensure that you connected to the internet and are typing in the correct username and password. If you forget your password, you can click on the “forgot password” button to reset your password.

Check our device and operating system (OS) compatibility list under "Support" tab.

Tap on the yellow question mark icon in the top right corner. Check the corresponding chest electrode(s). Make sure each electrode is attached properly to the skin and making good physical contact. Ensure there is no hair, oil or lotion interfering with skin contact. If needed, shave the chest hair under the electrode strip or wipe off excess oil or lotion with a moist cloth. Firmly press on the area of the strip indicated in yellow on the App to ensure good electrode contact with the skin. In a low humidity environment, electrodes may dry up, preventing adhesion to the skin. If the electrodes have been stored in a dry environment, and a "lead-off" alert is shown in the app during use, please use a moist cloth to dampen the hydrogel circles on the Electrode Strip, or dampen the patient's chest, then reattach the electrode.

If you are clicking the connect button on the QT ECG app, but are unable to connect PCA 500, please ensure that PCA is turned on by holding the button on the side of the device down until the front lights turn on. Please also ensure that your mobile device’s Bluetooth is turned on.

The email might end up in your Spam folder, please double check; otherwise please contact customer support at service@qtmedical.com or at 855 722 6006.