To clean the recorder, dampen a soft cloth with lukewarm soapy water or natural cleanser and gently wipe down the recorder. The recorder should not be immersed in water under any circumstances.
PCA 500 is not a continuous heart monitor. It is an on-demand resting 12-lead ECG. When a patient wishes to record an ECG, the patient can apply the strip and recorder and use a compatible tablet or smartphone to record an ECG which is then uploaded to the cloud.
Physician interpretation time will vary depending on your physician. If you would like your physician to review your results quickly, please contact your physician’s office.
Yes. PCA 500 is able to detect when there is a pacemaker present and it will not affect the quality of the ECG test.
You should receive your username and password along with your kit. Simply login with the info, follow in-app instructions and record an ECG.
We are compatible with most iPhone, iPad, Android devices. For more information on compatibility, please visit: https://www.qtmedical.com/compatibility
Make sure you are connected by locating the “Tap to Connect” button on the top left corner. Once correctly connected, your ECG will stream.
When you have completed your ECG test, simply discard the electrode strip and place the compact ECG recorder into the prepaid USPS envelope for free return. You can place the envelope in your Outbox or drop it off at your local USPS store.
Our Customer Service team is available for calls and emails regarding Xpress ECG. We want to ensure anyone who orders an Xpress ECG at home or in a clinic will receive the assistance necessary to complete an ECG.
Any patient can call QT Medical Customer Service anytime for help at +1 855 722 6006 or write us at email@example.com.
You will receive an account activation guide with detailed instructions on how to set up an account after purchasing a device from QT Medical. You can go to https://dashboard.qtmedical.com/activate and follow on screen instructions.
You can log in with your username and password via the QT ECG app or via the web page at dashboard.qtmedical.com.
The processing time to complete an upload of ECG records depends on the speed of your internet connection. Make sure that you have a stable WiFi or Cellular connection to ensure that your ECG uploads.
Make sure you have the most recent compatible version of the QT ECG App installed and that your device is supported. If the app is up-to-date and the device is supported but the app is still crashing, reboot your mobile device then restart the app may help. *Please be advised, we recommend that you turn off the automatic update functions for your phone’s OS and app. Before proceeding with updates, please check our compatibility list for the most updated OS/app combination that we currently support. If the problem persists, please contact customer support at firstname.lastname@example.org or at 855 722 6006.
Press and hold the power button for 30 seconds. If PWR LED indicator still does not light up, try again after charging the device for 1 hour. If above solution does not work, please contact QT Medical customer support at email@example.com or call 855 722 6006.
Please make sure the Micro-USB cable is not connected. Press and hold power button for 30 seconds. If still unable to turn off the PCA 500 recorder, please contact QT Medical customer support at firstname.lastname@example.org or call 855 722 6006.
Please review the User’s Manual to ensure all steps and instructions are followed. If the problem persists, try recording ECG signals again after closing the QT ECG app, and rebooting the mobile device and the recorder.
The problem may be caused by system overload. In the case of system overload, the tracings can be normal then disappear, or the tracings doesn't even appear in the first place. Disconnect the PCA 500 recorder from the Electrode Strip then carefully remove the Strip from the patient’s chest. Restart the entire process by re-attaching the Electrode Strip (or use a new Strip) on the patient. If the problem persists, please contact QT Medical customer support at email@example.com or call 855 722 6006.