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General Information

  • What is an ECG/EKG?
    An electrocardiogram (ECG or EKG) is a simple, non-invasive, and painless test that records the electrical activity in your heart. ECGs are used to check for signs of heart disease.
  • What is the difference between a single lead (1-lead) and a 12-lead ECG?
    A single-lead ECG is used for arrhythmia detection and basic heart monitoring. A 12-lead ECG is used to provide a comprehensive view of the heart and is the medical standard for screening and diagnosing various heart conditions. A 12-lead ECG is often used to detect or diagnose arrhythmias, heart attacks, drug effects on the heart, and many other heart diseases.
  • What is PCA 500?
  • How does PCA 500 work?
  • For whom is PCA 500 appropriate?
  • Can I conduct an ECG on myself using PCA 500?
  • How can my physician view my ECG recordings?
  • Is the PCA 500 available for purchase?
  • When should I clean my recorder?
  • How should I clean my recorder?

    To clean the recorder, dampen a soft cloth with lukewarm soapy water or natural cleanser and gently wipe down the recorder. The recorder should not be immersed in water under any circumstances.

  • Does PCA 500 continuously record my heart’s activity?

    PCA 500 is not a continuous heart monitor. It is an on-demand resting 12-lead ECG. When a patient wishes to record an ECG, the patient can apply the strip and recorder and use a compatible tablet or smartphone to record an ECG which is then uploaded to the cloud.

  • Is PCA 500 covered by my insurance?
  • How long will it take to receive a diagnosis?

    Physician interpretation time will vary depending on your physician. If you would like your physician to review your results quickly, please contact your physician’s office.

  • I have a pacemaker. Can I still use PCA 500?

    Yes. PCA 500 is able to detect when there is a pacemaker present and it will not affect the quality of the ECG test.

  • I think I am having a medical emergency. Can PCA 500 be used in lieu of a trip to the Emergency

Xpress ECG

  • Where do I find my login information?
  • How can I get customer support?
  • How do I know if my device is compatible with the QT ECG app?
  • How do I know if I am recording my ECG?
  • How do I return the kit when I am done with my ECG?

測試

  • How do I get an account setup?
  • How do I log in to my account?

    You can log in with your username and password via the QT ECG app or via the web page at dashboard.qtmedical.com.

Troubleshooting - Solutions to Common Problems

  • Why can’t I log in to my account?
  • Why is my ECG taking so long to upload?

    The processing time to complete an upload of ECG records depends on the speed of your internet connection. Make sure that you have a stable WiFi or Cellular connection to ensure that your ECG uploads.

  • Why does my App keep crashing?
  • Why is my App not performing smoothly?
  • Why isn’t the PWR LED indicator on my recorder lighting up during charging?
  • What won’t my PCA 500 recorder turn on?
  • Why won’t be PCA 500 recorder turn off?
  • Why can’t the recorder record ECG signals?

    Please review the User’s Manual to ensure all steps and instructions are followed. If the problem persists, try recording ECG signals again after closing the QT ECG app, and rebooting the mobile device and the recorder.

  • Why did all my ECG tracings disappear on the display?
  • What should I do when a lead-off warning is shown?

Technical Details

  • Can PCA 500 be used when offline (i.e. when internet connection is not available)?
  • Where is my data stored?

Legal and Privacy

  • Are my data secure?
  • What do you do with my information?

    We take your privacy and health information seriously. QT Medical complies with applicable privacy and health information laws in the U.S. Furthermore, QT Medical complies with European General Data Protection Regulation (GDPR). Please refer to our terms of use here and privacy policy here for more detailed information.

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